Stakeholders | | Dialogue | | Content dialogue | | Impact dialogue on policy Vesteda |
Tenant | • | Vesteda Tenant platform | • | Rent policy, maintenance policy, sustainability measures, quality of life in residential complexes | • | Knowledge sharing and transparency |
| • | Individual tenant associations per residential building | | | • | Improved management of suppliers |
| • | Day-to-day contact through Operations | | | • | Improved communications |
| • | Tenant satisfaction survey | | | • | Digitalisation of rental process |
| • | Social media/webcare | | | • | Optimisation of renovation process for bathrooms, kitchens and toilets |
| • | Mijn Vesteda (My Vesteda) | | | • | DoeGroenDagen (go green days). |
| • | Vesteda website | | | • | Loyalty programme |
| • | Cient panels | | | • | The amount of repairs that the we include as part of our standard service has expanded |
| • | DoeGroenDagen (go green days) | | | | |
Employees | • | Questionnaire (HPO) | • | Employee satisfaction and employee experience, Vesteda Improves project | • | Identification of integral improvement programmes |
| • | Events for employees | • | Onboarding day (quarterly), Inspiration session (monthly), Business Plan presentation (yearly), Financial and business results (quarterly), Celebrations (new year, breakfast sessions, Friday drinks etc) | • | Social connectivity and creation of Vesteda culture
|
| • | Intranet | • | Source of information | • | Clear quarterly information about business progress and plans |
| • | Works Council | • | Discuss relevant developments and regulations concerning business strategy and employee impact, such as M&A, organisational changes and employee benefits | | |
Participants | • | General Meeting of Participants (at least twice a year) | • | Business Plan 2019-2023 | • | Voluntarily cap the annual average rent increase to CPI plus 2% in 2019 (on the condition that the mid-rental market will not be regulated) |
| • | Regular investor meetings/quarterly conference calls | • | Liquidity Review Date | • | Continued attention for CSSR (for instance decision to implement UN PRI and UN SDG) |
| • | Annual informal Participants’ Day | • | Transition to zero-natiural gas living | • | Clear criteria to improve reporting and Participant' Day |
| • | Annual independent Participant satisfaction survey | • | Rent increase policy | | |
| • | Property Tours | • | Acquisitions and sales policy | | |
| • | InvestorWeb (for participants) | • | Required returns | | |
| | | • | CSSR | | |
| | | • | ISAE | | |
| | | • | New ERP system | | |
| | | • | Portfolio sale and acquisition of former Delta Lloyd portfolio | | |
Lenders/Debt investors | • | Annual credit review meetings | • | Strategy | • | Transparent reporting standards; improved reporting |
| • | Regular debt investor/lender meetings | • | Leverage | • | Funding strategy (long-term leverage) |
| • | Information for debt investors on website | • | Reporting | • | Development risk |
| • | Financial covenant reporting | • | Governance | • | Liquidity risk |
| • | Roadshow for bond investors | • | Cash management | | |
| | | • | CSSR | | |
Partners/business partners and local authorities | • | Through membership and meetings of IVBN, INREV, ULI, NeVaP and NEPROM, | • | Increasing mid-rental market supply in the urban environment / affordable living | • | Sector effort to realise more affordable housing in urban environments |
| • | Local and national government(s) | • | Discuss local regulatoins, policies and market developments | • | Revolving Fund Urban Transformation (NEPROM, Platform31) |
| • | Attending/giving lectures at business events/conferences | • | Discuss relevant developments, such as sustainability, urban development, densification, ground lease, mobility, disruptive technologies, technical innovations and smart buildings | • | Investment Strategy for Sustainable Urbanisation "At home in the Future" (NEPROM) |
| • | Attending conferences such as Expo Real, Provada and INREV | • | Discuss propositions for acquisitions, property sales and re-developments | • | Translation of market developments into our Business Plan |
| • | Joining expert meetings and working groups | | | • | Investing in knowledge of disruptive technologies for residential real estate investments / PropTech solutions (for instance: Project Milestone (3D-printed concrete houses) |
| | | | | • | Adopting and improving best practices |
Advisors/real estate experts | • | Regular meetings with Vesteda Advisory Committee | • | Sustainability, re-development of existing properties | • | Research into CSSR and continued embedding in policy |
| • | Conference with Dutch housing association | • | Energy transition | • | WELL certification |
| • | Partnership signed with the Blue Building Institute | • | KPIs | | |
| • | Workshop on sustainability | • | Healthy living | | |
| • | Attending/giving lectures at business events | • | Social cohesion | | |
| | | • | Market developments | | |