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Introduction

The COVID-19 outbreak made last year an exceptional year for our tenants and for the Operations department at Vesteda.

Focus on tenant satisfaction

We want our tenants to feel at home with Vesteda and therefore it is important that we listen to their feedback. Clear and transparent communications contribute to this effort, whether this is digital or face-to-face.

A service-oriented organisation

The quality of the services we provide is a key priority for us, and one of the ways we are improving our services is by creating a truly service-oriented culture within Vesteda. The aim to make one fan a day, helps us realise this ambition.

Affordability

Thanks to cooperation between the various Vesteda departments and our in-house property management, we can quickly identify impending payment problems among our tenants.

Communication and digitalisation

A robust technology framework and backbone is crucial to collect, administer and process tenant and property data. Collecting and using this data effectively will be essential in our drive to continuously improve the quality of our services.

Tenant satisfaction surveys

Together with our tenants, we want to create an environment in which they feel at home. The satisfaction surveys are a valuable indicator for us and we use the outcome to improve our services and homes.