The outlook for 2022
The COVID-19 pandemic was an unexpected event that had a huge impact on a global scale. Economically, the housing market proved to be a safe haven. At the same time, we realised the importance of being prepared to manage unforeseen events.
Management agenda 2022
Feedback from our tenants enables us to continuously adapt and improve the mapping of different customer journeys. In 2022, we will start a number of projects to improve the customer journey related to repair requests and renovation projects.